Booking Terms & Conditions

LMC RACQUETS CLUB SL - BOOKING TERMS AND CONDITIONS

These Booking Terms and Conditions, together with our Privacy Policy and any other written information we brought to your attention before confirming your booking, set out the terms of your booking with LMC Racquets Club SL ("we" or "us"). Please read them carefully as they outline our respective rights and obligations. References to "you" and "your" include the first-named person on the booking and all persons on whose behalf a booking is made or any other person added or transferred to a booking.

By making a booking, the first-named person on the booking agrees on behalf of all persons detailed in the booking that:

  • He/she has read these terms and conditions and agrees to be bound by them;

  • He/she consents to our use of information in accordance with our Privacy Policy;

  • He/she is over 18 years of age and has legal authority to enter into a binding contract.

These conditions apply to all bookings made with us where we act as the package organiser, providing a package including tennis, padel, transportation, and accommodation. We do not provide flights.

1. Booking

1.1 When you make a booking, you confirm that you have the authority to accept these conditions on behalf of all members of your party and that you are responsible for all payments due from each member.

1.2 A booking is confirmed only once we issue a confirmation invoice and receive the required deposit or full payment in cleared funds.

1.3 It is your responsibility to check all booking details upon receipt of documents. Any errors must be reported immediately as changes may not be possible later.

1.4 The information you provide will only be shared with relevant suppliers or authorities as necessary for your booking.

2. Payment

2.1 A deposit or full payment is required at the time of booking. If a deposit is paid, the remaining balance must be settled by the due date specified at the time of booking.

2.2 Failure to make full payment by the due date may result in cancellation of your booking and applicable cancellation charges as detailed in Section 7.

3. Special Requests

3.1 Any special requests (e.g., dietary requirements, mobility assistance) should be communicated at the time of booking. We will forward all requests to the relevant supplier or representative; however, we cannot guarantee that they will be fulfilled and accept no liability if they are not.

4. Insurance

4.1 It is a condition of booking that you have adequate travel insurance covering:

  • Cancellation fees;

  • Medical assistance, including repatriation;

  • Loss of baggage and personal belongings.

4.2 We are not liable for any losses that could have been covered by insurance.

5. Cancellations and Changes

5.1 If you wish to cancel your booking, you must notify us in writing.

Cancellation charges will apply based on the time of cancellation:

Up to 14 days                       100%  refund or rescheduling

7 days  to 14 days                0% refund, option to reschedule

Within 7 days                       0% refund and no rescheduling option

Medical Issues & Injury Policies

If a program in progress is interrupted or cancelled due to injury or illness, no refunds are typically provided. LMC RACQUETS CLUB SL does not accept liability for illness or injury, and recommends participants arrange their own comprehensive insurance.

Weather

A credit is given if a program in progress is interrupted or cancelled due to reasons beyond the academy’s control, such as adverse weather conditions.

6. Fitness to Participate

6.1 It is your responsibility to ensure that all participants are fit to engage in the activities included in the package. Any relevant medical conditions must be disclosed at the time of booking.

6.2 If you have an injury or disability or special requirements, we will make reasonable inquiries with our suppliers regarding suitability for the program.

7. Conduct, behavior and complaints

7.1 You are responsible for ensuring that you and all members of your party behave appropriately during your stay and participation in activities.

7.2 If you, or any member of your party, cause damage to any accommodation in which you are staying or to any property of suppliers of tours, excursions or other elements of your holiday arrangements, you must fully reimburse the accommodation provider or relevant supplier concerned for the cost of the damage before the end of your holiday (if the cost has been established by then), or as soon as it has been established if later. You must also indemnify Us for the full amount of any claim (including all legal costs) made against Us by the relevant supplier or third party as a result of such damage caused

7.3 We reserve the right to terminate your participation without a refund if your behavior is deemed unacceptable by our staff or suppliers.

8. Data Protection & Privacy

8.1 We process your personal data in accordance with our Privacy Policy.

8.2 Your information is used solely for booking and administrative purposes and shared only with relevant parties.

These Booking Terms and Conditions form the basis of your contract with LMC Racquets Club SL. By proceeding with your booking, you agree to abide by these terms.